Maybe one of the worst real estate agency in UAE, complete nightmare experience, it's all about the money here, zero emphasis on customer service or satisfaction. Once their money is secured they will literally ignore you and move on the the next victim, too many issues to list, we even asked for a customer satisfaction survey to provide feedback on our experience for them to at least learn from and improve based on customer feedback, at first they didn't know what it was , as it seems like customer satisfaction is a complete afterthought here, then they promised to provide one after deal was over, it was no surprise that we never heard from them again. Stay far far away; its not worth the nightmare for you and your family. The specific broker we dealt with was Natalie.
Tamer